Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
What Payment Methods Do You Accept?
We accept all major debit and credit cards, we also accept Apple Pay, Google Pay, PayPal and Klarna
Can I Buy Now & Pay Later?
We offer payment through Klarna which offers a buy now pay later service
How Long Have I Got To Return An Item?
We accept returns at any time within 28 days from the day you received the goods, please see our Shipping & Returns page for more information
How Do I Return My Item?
If you need to return you order or an item from your order please contact usdetailing your order number, what needs to be returned and the reason for the return. For more information on returns please see our Shipping & Returns page
I've Returned An Item, How Soon Will I Get Refunded?
We process refunds when we receive the returned item and check that it is still in a resalable condition, refunds can take a day or two to come through depending on how you paid
When Will My Order Be Dispatched?
We aim to dispatch all orders within 1 working day, however if you need a specific item or order urgently, please get in contact with us and we'll try to assist
What Shipping Options Do You Provide?
We ship all orders with Royal Mail and provide a range of options of both standard shipping and tracked services, to see the full list of shipping services please see our Shipping & Returns page
I Haven't Received My Item
Unfortunately parcels occasionally get lost in the Royal Mail system, if your parcel has not arrived within a few days of receiving the shipping confirmation please contact us
Do You Ship Internationally?
Unfortunately we do not ship outside of the UK at the moment